This particular page acts as a contract between you and Activeoo, collectively referred to as the “parties”. By submitting your project with Activeoo, you agree to this terms and conditions. Activeoo.com is owned and operated by SHJ&PARTNERS
By accessing, browsing and using the Site and its services (“Services”, “Solutions”), you accept, without limitation or qualification, these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, you should not access the Site and its Services. By using the Services or the Site, you represent and warrant that you are 13 (thirteen) years of age or older and that you accept and agree to abide by all of the terms and conditions of this Agreement. The Site may, without notice to the User, add additional features or change or eliminate features or Services, change nomenclature, and make other changes at any time, which will be subject to these Terms and Conditions.
Activeoo shall provide the services as nominated at time of order. A copy of these agreed services will be emailed to both parties at the beginning of the project, after we have received your completely filled order form and project files.
Client satisfaction is our ultimate goal, and we strive for excellence on each and every order. We provide support for thirty (30) days after the completion of your project. A project is considered to be completed after its final delivery. We provide a high level of client support and seek to build lasting relationships with our clients. We are committed to quality standards and consistently research ways to improve our communication system. We will make every effort to provide you with the project outcome you expect.
We respect client’s business and strive to make our client happy in all possible ways. A full refund will be provided if:
A partial compensation will be considered based on the following reasons:
If the code or banner output is made according to the specifications of the client, some minor display errors in the project should be deemed acceptable and cannot be a reason for full or partial refund.
We offer digital production services at competitive prices. Please view our current rates for various packages, options, solutions and services at the solutions and order pages.
Additional charges may apply depending on the project complexity. We will review your requirements and provide you with our recommendations for the best package to suit your needs. We reserve the right to amend our pricing for any changes or additions to the project subsequent to our commencement of the project.
Expedited delivery service is available for extra charge.
We offer monthly deals, discounts and specials on our packages on our Facebook, Twitter pages. Please contact us via our contact form or email at [email protected] if you need more information about the pricing.
Activeoo will start providing services on the first working day from the date of purchase – subject to the order paid and all required files are uploaded correctly. Note that our team starts the development work only after all project specifications are crystal clear between the client and the project manager.
The due date generated by the system is an estimate. The completion date will be confirmed again by a Project Manager from Activeoo – after reviewing all project files and details.
The delivery timeline takes effect at the time that (1) payment has been made for the order and (2) the order details have been accepted and agreed upon by the parties. Our project manager will notify you of the final delivery date after all details have been cleared. The order is considered to be commenced at the time your project manager gives you the estimated delivery date; you can track your order status in the Client Area of the Site.
Delivery adjustments for bulk projects are available and provided on a per-project basis.
Our team works from 09.00 to 20.00 from Monday to Friday in GMT + 6 Time Zone, you should expect your project to be delivered during that time-frame.
Standard turnaround time:
PSD to HTML Coding
Home page: 2 working days
Subpage of the same website: 1 working day
PSD to Responsive
Home page: 3 working days
Subpage of the same website: 2 working day
PSD to Email
Each email template: 2 working days
1 x PSD to Flash standard banner conversion: 2 working days
6 x standard banner resizing/adaptation: 1 working day
1 x PSD to Flash rich media conversion: 4 working days
6 x standard banner resizing/adaptation: 2 working days
1 x PSD to HTML5 banner conversion: 3 working days
6 x HTML5 banner resizing/adaptation: 2 working days
Do note that the above turnaround may vary depending on the project complexity. Typically our team reviews each project specifications, assets thoroughly and confirms the delivery time accordingly. The approach enables to avoid any confusion between us and clients.
We aim to deliver all our projects on time. However, if any delay is occurred due to unforeseen circumstances, Activeoo will endeavor to offer some form of compensation up to the value of the original project cost. You are not entitled to make any further claims against Activeoo beyond the original cost of the project.
Designs utilizing JPEG, GIF, AI, PNG, non-layered PSD files generally will also take longer to deliver.
Designs utilizing AI / EPS / inDD etc. formats will be converted into PSD and will require your confirmation before proceeding with the markup. Please note that this may take additional time. Please also make sure that you enclosed all the external images and fonts used in your AI / EPS file.
Default acceptance criteria are applicable to all project and all project stages. A delivery is considered accepted if:
The Terms and Conditions contain our intellectual property policies, our content policies and general use policies. We reserve the right to refuse to work on any project, without the need for providing justification therefore. We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material.
The Client is fully responsible for the provision, exploitation, maintenance and use of all content, provided by him, including, but not limited to, issues related to:
The Client shall indemnify and hold Activeoo and SHJ&Partners, its affiliates, subsidiaries and related companies harmless from any losses, claims, obligations or other liabilities related to or arising out of the foregoing.
Activeoo agrees to grant to the purchaser a Non-Disclosure Agreement (NDA) where Activeoo establishes that any material, information, files related your project will not be shared with third parties or used in any other way that is not related to the completion of the project. In respect of the material specifically created for the Purchaser as part of the services, Activeoo accepts that the full title guarantee belongs to the person or company that contracted our services and all of the copyright, other intellectual property rights and any other data or material used or subsisting in the project files, whether finished or unfinished also belongs to the purchaser.
You acknowledge that the Site, its Services, any underlying technology used in connection therewith, and all software, material, information, communications, text, graphics, links, electronic art, animations, audio, video, photos, and other data (collectively, the “Content”) available within the Site are protected by Singapore Copyright and Trademark laws. Except as expressly authorized by Activeoo or any relevant third parties, or as may be posted on the Site, the User may not copy, reproduce, publish, distribute, modify, create derivative works of, rent, lease, sell, transfer, display, transmit, compile or collect in a database, or in any manner commercially exploit any part of the Content or the Services, in whole or in part. The User may not store any of the Content or the Services owned by or licensed to Activeoo in any form, whether archival files, computer-readable files, or via any other medium. The User also may not “mirror” or reverse engineer any Content or the Services on any other serve.
We wish for all of our Users to have a pleasant experience while visiting our Site. Accordingly, the use of hateful, offensive, profane, racist, sexist, vulgar, or otherwise inappropriate conduct or language on the Site is not permitted and will not be tolerated. Additionally, we will not perform services for any User whose content includes, promotes or distributes material reasonably considered to be illegal as well as content which promotes terrorism, hate crimes, or other objectionable material. Activeoo does not permit the posting or publication of material that contains pornography, abuse, dangerous or illegal activities, terrorism, hate crimes, or any other objectionable or illegal material. Activeoo reserves the right to refuse service to anyone posting or publishing such materials without notice or further justification. Activeoo reserves the right to reject, remove, or otherwise exclude any such language from use on its Site. Moreover, Activeoo reserves the right to prevent any User who is in violation of this policy from making future postings on the Site.
THE USER AGREES THAT, EXCEPT AS OTHERWISE MIGHT BE EXPLICITLY PROVIDE HEREIN, ACCESS TO THE SITE, AND USE OF THE SERVICES IS AT THE USER’S OWN RISK. NEITHER ACTIVEOO NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS WARRANT THAT THE SERVICES MAY BE UNINTERRUPTED OR ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY, SUITABILITY, OR CONTENT OF THE SERVICES. ALL OTHER SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR AUDIENCE, AND NON-INFRINGEMENT. IN NO EVENT WILL ACTIVEOO OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE TO THE USER OR ANY THIRD PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES (EVEN IF ACTIVEOO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF THE USER’S USE OF OR INABILITY TO ACCESS THE SITE, OR TO USE ANY OTHER SERVICES, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR ANTICIPATED PROFITS, LOSS OF GOODWILL, LOST BUSINESS, LOST DATA, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DAMAGES OR LOSSES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO ACTIVEOO’S RECORDS, PROGRAMS, OR SERVICES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES ACTIVEOO’S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW, NOT TO EXCEED THE AMOUNT PAID FOR THE SERVICES.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT THE STATUTORY RIGHTS OF ANY USER OR EXCLUDE OR RESTRICT ANY LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM THE NEGLIGENCE OR FRAUD ON THE PART OF ACTIVEOO.
The User agrees to indemnify and hold Activeoo and its affiliates, officers, agents, partners, and employees, harmless from any claims or demands, including reasonable attorneys’ fees, made by any third party due to or arising out of information submitted by, posted to, emailed, or otherwise transmitted by the User through the Services, your use of the Services, your connection to the Services, or your breach of the TERMS AND CONDITIONS.