Check our comprehensive list of questions that people ask frequently. If your question in not answered here, please feel free to Contact Us.
Check this Get A Quote page for details. Once you submit the form, our project manager will review and come back with a cost estimation within 1-2 working days.
Please try to include as detail information of your project as possible. It helps us to estimate effort correctly and thus to ensure better cost efficiency.
Additionally, please feel free to Contact Us for any custom requirements. We shall come back with cost details within 24 hours.
Yes! We offer 50% discount for each subpage or secondary page – of the website. Note that the design must be from the same project in order to be eligible for this discount.
Yes, we have a discount policy for bulk or multiple projects. The extent of discount depends on the scope of work. Please Contact Us with details of your requirements; we will confirm you the discount amount /percentage.
Additionally, we are open to discuss about long-term partnership opportunities. Fill in our Contact Form; we will get back to you within quickest possible.
Our standard turnaround times are:
Note that the above turnaround time may vary depending on the project complexity. Typically our team reviews each project specifications, assets thoroughly and confirms the delivery time accordingly. The approach enables to avoid any confusion between us and clients.
We are open from Monday to Friday 06:00am – 04:00pm GMT or 02:00am – 12:00pm EST.
We are closed on the weekend and national holidays. Please take these days into the consideration while scheduling your project. However, if you require time-line adjustments, we can investigate the possibility of expedited delivery and possible weekend work.
Please feel free to send over the list of changes you want to implement. We are more than happy to assist you implementing minor edits/amendments, even if they are not included in the original project.
However, if any edit require significant effort and we feel it needs an additional charge, we will let you know beforehand so there are no surprises. We believe in partnership approach with our clients and don’t charge for every bits and pieces.
You can reach out via our contact form. Additionally, feel free to drop us a line at [email protected].
We respect your artworks and business. We only use your assets to deliver the project requirements only. Otherwise all your information remains confidential. Please check our NDA Policy.
Additionally if it’s essential to have your NDA documents signed; please send them over. We will review internally and come back with details.
The most preferable source file is layered PSD (Adobe Photoshop File).
We also accept Illustrator – AI, Fireworks – PNG and Sketch files. But please note that additional time will be required to build using these design files.
If layered PSD files are not available, we can also accept flattened designs in other formats like JPEG or PDF. For PDF source file please specify the exact dimensions in px to be used for the page. Note that there may be cases where it is impossible or undesirable to use flattened files for particular elements. The projects with flattened designs usually require additional time.
For the banner creation or adaptation or resizing project, please share the banner dimension, media plan, PSD assets, larger image and source of the master banner (if applicable).
Other than, when in doubt, please feel free to send all your questions together with brief. We will review internally and provide necessary feedback to move forward with the project.
One design means:
Activeoo reserves the right to charge for additional designs if:
In every case, you don’t have to worry because we would provide you with an exact quote for approval after you submit project to us and when we review your designs.
We support the latest versions of Google Chrome (Win / Mac), Firefox (Win / Mac), Safari (Mac) and Internet Explorer 9+.
Google Chrome, Firefox and Safari have been supporting the web standards for very long time, so you don’t have to worry about the older versions of these browsers because in the most cases your site will look and function correctly in any relevant older version.
Due to low market share and the fact it’s now using the same rendering engine like Google Chrome we don’t test in Opera but you can expect that your site will look and function correctly in it too.
In the responsive projects we add a standard mobile support by default which includes the latest versions of iPhone, iPad and Android default browsers. You can also choose advanced mobile support which includes additional devices.
Mobile support can be also added to the non-responsive projects separately.
No. We believe that supporting browsers that are 9-12 years old and have less than 1% of the market share in relevant markets, is unnecessary and costly for the consumer. We suggest that instead that you invest in a responsive design, which can significantly increase your audience.
The more information you provide the better, but here are a few items you’ll need to include in the project brief:
Having a separate layer in the source file is the best way to include information about dynamic elements. An exported flattened image showing the other states is also useful. In addition it is very helpful if you put notes in the description of your ‘Start a Project’ form explaining the behaviour of any such elements.
Each option assumes support for one width breakpoint per device type (for example: desktops – 1024px, tablets – 768px, mobile devices – 480px).
Please specify additional width breakpoint if needed (for example, if you need not only 1024px for desktop, but also 1280px and 1024px or 320px and 480px for mobile devices). An additional fee may apply.
A responsive email template allows to adapt it’s layout depending on the screen resolution of the device you use. Such technology is supported by iPhone, iPad, and Android. Other devices will display a desktop version of the template.
If by “revision” you mean “correction”, then of course… we’ll revise it as many times as necessary to get it exactly the way you asked for it. But, if by “revisions” you mean “changes to the contracted design” then no; changes in the design after accepting the quote, will have to be renegotiated.
We do not charge for any bugs you may find which are inside the scope of the original order. If something falls outside our scope and we feel it needs an additional charge we will let you know beforehand so there are no surprises.
An issue is an error or bug which needs to be fixed. All issues are fixed free of charge.
Typical issues are:
Due to the limited possibilities of using CSS in email clients, here are the following design requirements:
The optimal width for email template is between 600px to 700px.
PC/MAC default font without any effects are highly recommended. Google or other web fonts can be used with very limited compatibility support. All other fonts will be included as image.
We can install the theme on your server. Please provide us with the following details:
If the CMS is not installed on your server, we can deal with the installation. The following details will be needed in this case:
If you have the CMS already installed, we will need access to the admin panel. Please let us know beforehand if any content is already present on the site. This may affect the time required for the installation.
Please note that we work with a staging only and install a theme into a fresh CMS.
You are welcome to provide us with the existing HTML / CSS for investigation. After examining the markup we will let you know whether it can be used for implementation or if creating the markup from scratch is recommended instead.
Yes, we provide custom website built solution using from WordPress, Drupal, Joomla and Magento CMS. If you need any custom website development service, please let us know at [email protected].
Yes, we provide theme support for 30 days after its delivery for free. When the 30 days are up, we are happy to support our products on a paid basis upon your request.
We work with the latest stable release of the CMS (available at the project start point) by default. If you need compatibility with any other versions of the CMS, please notify us while sending the project brief.
From creation to resizing to localization to producing synchronized multi-unit takeovers banners, we provide the entire production solutions to maximize the cost efficiency and to achieve superior quality.
Our banner production solutions includes:
We produce the following type of banners:
To start any digital banner ad project, just fill in the Get a Quote form with relevant information and submit. Our team will immediately review details and let you know necessary steps to start the project.
Normally, we need the following information to start any banner project:
The following timeline will give you an overview:
Do note that the above turnaround time may vary depending on the project complexity. Normally, our team reviews each project specifications, assets thoroughly and confirms the delivery time accordingly.
Yes, all of our banner production solutions include 2 revision round by default. Additionally we make sure unlimited number of QA fix while uploading the banner in ad trafficking platform.
However, if any edit or change in creative – require great deal of effort, we will let you know beforehand so there are no surprises. We believe in partnership approach with our clients and don’t charge for every bits and pieces.